Support

1. Is the extension on? iPhone and iPad: Settings › Apps › Safari › Extensions › Maps Instead › Allow Extension. Mac: Safari › Settings › Extensions, “Maps Instead” ticked. The setup guide has pictures.

2. Is it allowed on Google? Same screen, under Permissions. Safari treats google.com, maps.google.com and your country's Google site separately, and "Ask" means the page loads untouched. Set each one to Allow, or choose Always Allow when Safari asks.

3. Was it Safari? Safari extensions only run in Safari. Links opened inside another app's built-in browser, or in Chrome, are not touched. Tapping the link's "Open in Safari" option, or sharing it to Safari, fixes that.

Then open the Maps Instead app and press Test it. If Apple Maps opens with directions to Apple Park, the extension is working and the problem is the specific link, so please report it below.

That box belongs to Google's web page, which means Maps Instead did not run on that page load. It dismisses the box for you when it can, but the real fix is the permission check above. If you keep seeing it, copy the address from Safari's address bar and report it.

Google has dozens of link formats and new ones appear. Send the Google link and what you expected; each report becomes a permanent test case and the fix ships in the next update.

Tap the “Maps Instead” button in Safari's toolbar and switch it off. On iPhone the button is in the menu at the left of the address bar. Links open normally until you switch it back on; the popup also shows how many links it has redirected so far.

No. It only runs when a Google page is open in Safari, and it does its work in a few milliseconds when you tap a link.

Yes, with the same purchase. Download it from the Mac App Store with the same Apple ID, then follow the Mac tab of the setup guide.